diff --git a/config/template_config.ini b/config/template_config.ini
index cef2329..a6fd98d 100644
--- a/config/template_config.ini
+++ b/config/template_config.ini
@@ -1,9 +1,11 @@
 # greed configuration file
 
+# boolean parameters should be written in lowercase
+
 # Config file parameters
 [Config]
 ; Config file version. DO NOT EDIT THIS!
-version = 11
+version = 12
 ; Set this to no when you are done editing the file
 is_template = yes
 
@@ -49,6 +51,11 @@ email_required = yes
 # Require the phone number of the user
 phone_required = yes
 
+# Bot appearance settings
+[Appearance]
+# Show the full order info to the customers
+full_order_info = no
+
 # Exception reporting settings
 [Error Reporting]
 # Optional sentry token: get the token at https://sentry.io/
diff --git a/database.py b/database.py
index 2f79305..34bec3f 100644
--- a/database.py
+++ b/database.py
@@ -239,25 +239,36 @@ class Order(TableDeclarativeBase):
     def __repr__(self):
         return f"<Order {self.order_id} placed by User {self.user_id}>"
 
-    def get_text(self, session):
+    def get_text(self, session, user=False):
         joined_self = session.query(Order).filter_by(order_id=self.order_id).join(Transaction).one()
         items = ""
         for item in self.items:
             items += str(item) + "\n"
         if self.delivery_date is not None:
             status_emoji = strings.emoji_completed
+            status_text = strings.text_completed
         elif self.refund_date is not None:
             status_emoji = strings.emoji_refunded
+            status_text = strings.text_refunded
         else:
             status_emoji = strings.emoji_not_processed
-        return status_emoji + " " + \
-            strings.order_number.format(id=self.order_id) + "\n" + \
-            strings.order_format_string.format(user=self.user.mention(),
-                                               date=self.creation_date.isoformat(),
-                                               items=items,
-                                               notes=self.notes if self.notes is not None else "",
-                                               value=str(utils.Price(-joined_self.transaction.value))) + \
-            (strings.refund_reason.format(reason=self.refund_reason) if self.refund_date is not None else "")
+            status_text = strings.text_not_processed
+        if user and configloader.config["Appearance"]["full_order_info"] == "yes":
+            return strings.user_order_format_string.format(status_emoji=status_emoji,
+                                                           status_text=status_text,
+                                                           items=items,
+                                                           notes=self.notes,
+                                                           value=str(utils.Price(-joined_self.transaction.value))) + \
+                (strings.refund_reason.format(reason=self.refund_reason) if self.refund_date is not None else "")
+        else:
+            return status_emoji + " " + \
+                strings.order_number.format(id=self.order_id) + "\n" + \
+                strings.order_format_string.format(user=self.user.mention(),
+                                                   date=self.creation_date.isoformat(),
+                                                   items=items,
+                                                   notes=self.notes if self.notes is not None else "",
+                                                   value=str(utils.Price(-joined_self.transaction.value))) + \
+                (strings.refund_reason.format(reason=self.refund_reason) if self.refund_date is not None else "")
 
 
 class OrderItem(TableDeclarativeBase):
diff --git a/strings.py b/strings.py
index 1a0b1f8..027272b 100644
--- a/strings.py
+++ b/strings.py
@@ -21,9 +21,9 @@ product_format_string = "<b>{name}</b>\n" \
                         "<b>{cart}</b>"
 
 # Order number, displayed in the order info
-order_number = "Ordine #{id}"
+order_number = "<b>Ordine #{id}</b>"
 
-# Order info displayed string
+# Order info string, shown to the admins
 order_format_string = "di {user}\n" \
                       "Creato {date}\n" \
                       "\n" \
@@ -32,6 +32,13 @@ order_format_string = "di {user}\n" \
                       "\n" \
                       "Note del cliente: {notes}"
 
+# Order info string, shown to the user
+user_order_format_string = "{status_emoji} <b>Ordine {status_text}</b>\n" \
+                           "{items}\n" \
+                           "TOTALE: {value}\n" \
+                           "\n" \
+                           "Note: {notes}"
+
 # Transaction page is loading
 loading_transactions = "<i>Caricamento delle transazioni in corso...\n" \
                        "Attendi qualche secondo, per piacere.</i>"
@@ -203,6 +210,15 @@ emoji_completed = "✅"
 # Emoji: refunded order
 emoji_refunded = "✴️"
 
+# Text: unprocessed order
+text_not_processed = "in sospeso"
+
+# Text: completed order
+text_completed = "completato"
+
+# Text: refunded order
+text_refunded = "rimborsato"
+
 # Add product: name?
 ask_product_name = "Come si deve chiamare il prodotto?"